Case Studies

Designing and deploying a converged infrastructure for a global IT services company

Client Context : Our client is a worldwide information technology services and solutions company with a presence in more than 100 countries.

The Requirement : The client wanted to set up a 10 floor facility for 1200 users in Bangalore . The opportunity included for solutions integration which includes Structured Cabling, LAN Switching and WAN infrastructure for unified data and voice communication using IP Telephony and IP Contact Centre applications

The solution : Netsol helped integrate and deploy the complete solution based on Cisco AVVIS and Cisco IPCC, utilizing a common set of business rules and reporting functions across locations.

Netsol was involved in the project for requirement collection, evaluation, solution design, liasoning for common infrastructure approval, product supply, product deployment integration, training and handover

The Benefits : The key benefits included:

• Faster deployment
• Highly available IP Communications Network and also optimization of cost
• Multisite IP telephony and Call Center solution with centralized call control architecture for ease of management and reduced operation cost
• AVVID frame work for the core architecture which can easily accommodate new applications as and when required
• Increased business flexibility, intelligent call routing, automatic call distribution functionality, network-to-desktop computer telephony integration, interactive voice response integration, call queuing, and consolidated reporting
• Cost savings and better ROI due to truly converged infrastructure