Technology today enables convergence of data, voice and video in a single network enabled by IP as opposed to traditional networks which carry data, voice and video separately. Netsol has considerable expertise & experience in the convergence practice to help deliver unique solutions to our customers.

Some of the advantages of converged network are :

•  Simplified network layout & easily deployable
•  Increased agility & higher productivity
•  Reduced capital and operating expenditure
•  Higher ROI & reduced TCO

Netsol offers the following convergence solutions:

IP Telephony

IP telephony is not about reducing call charges but the way the business is conducted by improving communication. IP networks have evolved and today offer better reliability, security and flexibility thereby delivering greater performance.

Services such as computer-telephony integration (CTI), IVR, unified messaging, enhanced multimedia collaboration and enabling mobility at work are making IP network a must in any organization. Some of the key benefits of IP telephony include:

• Reduced voice calls and bandwidth costs.
• Improved productivity and enhanced mobility
• Helps deliver a better customer experience.

Netsol is a Cisco IP Telephony specialist partner and has deployed more than 2000+ IP phones in India .

IP contact center solutions

IP-based contact centers help enterprises in delivering a unique customer experience by seamlessly connecting an organization through multiple channels. It helps enterprises to provide cost-effective quality services, in turn increasing customer satisfaction.

Remote working is possible in a converged IP solution enabling the "home is where contact center is" concept. Netsol IP contact center solutions offer a wealth of features that increase productivity of the agents, provide better control and monitoring capability and improve customer satisfaction.

Netsol has deployed more than 1000+ IP contact center seats in India. Netsol is a Cisco Advanced Technology Partner for AVVID solutions and has won the Cisco Best IPCC Partner for the last 2 years in a row.