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In today's competitive world, services and utility companies have to maximize operational efficiencies, reduce operational costs and at the same time enhance productivity. The business needs are evolving to a stage where a proactive and a constant contact with customers is increasingly becoming a necessity.
Organizations need to maintain a constant contact with their customers - to retain, serve and to offer new products and services - and this has become an essential part of doing business.
The appropriate application of technology is providing answers to many of these needs. Netsol's understanding of the telephony domain along with the experience across industry verticals has enabled the development of high value telephony products to increase your contact with the external world with minimal costs.
Outbound solutions - Reachout V3 based on the Netsol's Communicator platform enables outbound customer contact for tele-marketing, reminders, alerts and follow-up while achieving significant increase in productivity and customer satisfaction with very low operational costs. The solution can be deployed in a variety of industries - banking, insurance, telecom, services, utilities, etc. It supports industry standard Dialogic, EICON and EICON Diva Soft IP platforms for both TDM and IP centric solutions. ReachOut V3 is capable of supporting multiple dialing modes for both agent less and agent based - auto, auto interactive, preview, progressive and predictive. It provides Web based, graphical wizard to design reusable call flows. It has ability to play customer specific and context sensitive voice messages. It provides Web based comprehensive analytical reporting for real-time campaign progress and also historical performance with sorting and exporting facilities. It supports a query builder for custom reports generation.
To learn more download our brochure
CTI based Inbound solutions - Strong domain expertise in developing CTI based inbound solutions for large contact centers on TDM & IP infrastructure. Netsol provides Customized CTI based solutions which can include screen pop-up with call control, database integration, CRM integration, Middleware integration, help desk integration etc. These call centre based solutions can be deployed in variety of industries-banking, telecom, shipping, services, utilities, insurance etc.
End User License Agreement |
