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NOC Inside ( Network Operations Center -Inside ) is a packaged, automated, IT Infrastructure management service for managing end to end IT infrastructure. |
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Overview
- NOC Inside allows customers to establish a NOC in as less as 48 hours.
- NOC Inside allows customers to manage their entire IT infrastructure without the need for high cost, technical experts.
- NOC Inside includes significant automation as part of service delivery.
- NOC Inside provides automated IT infrastructure monitoring (networks, systems, applications, middleware and databases), IP traffic analysis, IT helpdesk and IT hardware & software Inventory.
- NOC Inside provides ready to use reports and dashboards, generates instant alerts, escalations and provides an integrated, portal based view of IT Operations in a single console.
- NOC Inside also includes an optional IT advisory service that provides periodic, customized, improvements & recommendations to optimize efficiency of IT operations.
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Logical View of NOC Inside Automated Infrastructure Service
NOC Inside consists of the following services
Automation Service for IT infrastructure monitoring (networks, systems, applications, databases), IP traffic analysis, IT helpdesk, hardware/software Inventory.
Analysis Service provides ready to use analytics & dashboards for IT infrastructure operations.
IT Advisory Service provides consultative, data driven recommendations, action plans for continuous improvements and better IT to business alignment (optional).
Assurance Service allows for optimum IT operations delivered through onsite and/or remotely managed services (optional).
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About IT Advisory Services
NOC-Inside also includes optional, premium IT Advisory Service. This service is delivered by a qualified IT consultant. IT advisory service ensures continuous improvements for IT operations. These advisories provide customized, consultative advice to address IT operational needs & issues. It provides recommendations and action plans to optimize IT operations.
Some examples of advisory services are WAN Optimization, Server Consolidation, Software License Utilization, IT Resource Availability, Impact Analysis of IT outages on business services, Optimal Helpdesk Operations, Efficiency Analysis of IT Helpdesk Operations, etc.
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Introduction to Automation Features
Automation allows for proactive monitoring and management of IT issues. It also helps streamline processes and enhances productivity in managing IT operations. The automation features of NOC Inside are illustrated as below.
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The automation included with NOC Inside services includes the following capabilities and features.
Web Based Single Console for integrated reporting & configuration
End to End, Integrated, IT Monitoring
- Monitoring for Servers, Networks, Applications, Middleware & Databases.
- IT Service Management, Synthetic Transaction Monitoring.
- Agentless Monitoring, Alerts and Escalations.
- Real time dashboards & Historical reports.
- Topology, Discovery & more.
Issue Tracking & Helpdesk management.
- Incident, Problem, Change Management.
- Service Level management.
- Analytics and reporting.
- Email & Web based Call Logging.
Policy based Asset Management for Desktops.
- Auditing and Tracking for Software & Hardware Inventory.
- Policy Definition, monitoring and alerts.
- Utilization Planning and Software License Compliance.
IP Traffic Usage Analysis
- Uses Cisco Netflow or Software Sniffer based data.
- Find Top Applications or Hosts using WAN or LAN.
- Analysis by Locations, Departments, etc
- Automated alerts on Policy Violations.
NOC Inside white paper
NOC Inside Case Study
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| For more information call us at 1800-425-3333, email us at smcindia@in.ibm.com |
