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This service delivers several benefits to businesses including:
- Integration of voice and video with collaborative applications
- Enhanced voice and video services for improved customer and partner services
- Reduced organizational risk through improved business continuity and resilience, and security-rich communication channels
- Improved business agility through superior customer service, workforce mobility and increased competitiveness
- Ability to offer new service capabilities to customers such as video on demand with IPTV
- Improved productivity of customer service personnel
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