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	IP Contact Center
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NIOS

Overview

Features

Benefits

Propelled by a need to deliver integrated business communications while reducing support costs, and increasing customer satisfaction, organizations are moving from legacy contact centers to multi-channel, IP contact centers. IP-based contact centers help in delivering a unique customer experience by seamlessly connecting an organization through multiple communication channels.

Netsol's IP Contact Center solutions offer a wealth of features that increase productivity of your agents, provide you better monitoring capability and hence control.

Case Study

Setting up of a large international call center in Bangalore >>

Brochure

Download ReachOut Brochure >>

White Paper

Automated services for IT infrastructure monitoring - An integrated, comprehensive, cost effective approach >>

The Netsol Edge

Over 13 years of experience in designing, building and managing some of India’s mission-critical infrastructure

Strong presence in the BFSI, IT Services, IT Enabled Services (BPO) and SMB markets in India

Managing more than 10,000 network elements including routers, switches, lease lines and more

India’s largest network integrator with more than 700 network engineers across India

India's largest structured cabling integrator

Recognized by IFMA as the “Best IT Infrastructure and Support Provider of the Year”

Gold Certified and Best Support Partner for Cisco with the highest CSAT score

Customer Testimonials

"Q-Wan is being used for generating MIS on media availability, location availability, link uptime and for trend analysis. Tool has very been effective to provide business perspective to the network infrastructure at a more intuitive level providing its performance and trend analysis which can be used for capacity planning."

Networking Group
RCIG ICICI Bank, Corporate Office, Mumbai.