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IT Managed Services
IIMS
Remote Managed Infrastructure Services
NOC Inside Services
	IT Monitoring
	IT Service Desk
	IT Asset Management
	IP Traffic Analysis
Network Services
Structured Cabling
Network Integration
	IP Telephony
	IP Contact Center
	Network Convergence
	Unified Messaging
	Real - Time Collaboration
NIOS

Overview

Features

Benefits

Netsol’s expertise is across all the components that contribute to building an IP Contact Center.

Routers

Multiplexers

LAN Switches

PBX (Traditional, IP based)

Automatic Call Distributor (ACD)

Interactive Voice Response Unit (Traditional, IP based)

Computer Telephony Integration (CTI)

Statistical/Monitoring tools

Outbound Dialler

Logger

Email Management Software

Web Chat Software

Work Force Management System

Case Study

Setting up of a large international call center in Bangalore >>

Brochure

Download ReachOut Brochure >>

White Paper

Automated services for IT infrastructure monitoring - An integrated, comprehensive, cost effective approach >>

The Netsol Edge

Over 13 years of experience in designing, building and managing some of India’s mission-critical infrastructure

Strong presence in the BFSI, IT Services, IT Enabled Services (BPO) and SMB markets in India

Managing more than 10,000 network elements including routers, switches, lease lines and more

India’s largest network integrator with more than 700 network engineers across India

India's largest structured cabling integrator

Recognized by IFMA as the “Best IT Infrastructure and Support Provider of the Year”

Gold Certified and Best Support Partner for Cisco with the highest CSAT score

Customer Testimonials

"Q-Wan is being used for generating MIS on media availability, location availability, link uptime and for trend analysis. Tool has very been effective to provide business perspective to the network infrastructure at a more intuitive level providing its performance and trend analysis which can be used for capacity planning."

Networking Group
RCIG ICICI Bank, Corporate Office, Mumbai.