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Home > Careers > Current Openings |
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Openings in Technology |
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| Code |
PM 01 |
| Position |
Problem Manager |
| Region |
Mumbai |
| Experience |
6-8 Years |
| Qualification |
Any graduate /BE |
| Certification |
ITIL |
| Skills Requirment |
- End to End responsibility for Problem Records
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Investigate Root Cause on request from the Service Manager
- Assess data in order to identify and record Problem Records, or relate incidents to existing problems or known errors
- Classify, and assign Problem Records to relevant assignment groups
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Monitor the status and progress of problems; escalate to ensure KPIs are met
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Identify and Record Problems based on Trend Analysis
- Engage in identifying and resolving complex problems
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A Group Leader with good knowledge of the Service and related processes
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Responsibility for delivering steady state services
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Functionality, efficiency and capacity
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| Code |
IM 02 |
| Position |
Incident Manager |
| Region |
Mumbai |
| Experience |
6-8 Years |
| Qualification |
Any graduate /BE |
| Certification |
ITIL (Foundation) |
| Skills Requirement |
- Sound Communication Skills
- Team management
- Process Building
- Escalation Management
- Handling High severity calls, should be well versed with ITIL framework
- Should have good analytical skills. Generate all reports related to calls logged |
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| Code |
CM 03 |
| Position |
Change Manager |
| Region |
Mumbai |
| Experience |
6-8 Years (Experienced in handling the Change Management Area for atleast 2 years) |
| Qualification |
Any graduate /BE |
| Certification |
ITIL |
| Skills Requirement |
- Should have worked in multiple environments and should be familiar with server, network & application or multiple environments
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Should have thorough ITIL process understanding Speciafically Change management
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Be aware of the different Change Advisory Board’s (CAB)
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Be familiar with assessing the validity of a change request
- Should have conducted following activities in Change Management Process:
a) Filtering changes
b) Managing changes and the change process
c) Chairing the CAB and the CAB/Emergency committee
d) Reviewing and closing of Requests for Change (RFCs)
e) Management reporting and providing management information |
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| Code |
TOM 04 |
| Position |
Technical Operations Manager |
| Region |
Mumbai |
| Experience |
8-12 Years |
| Qualification |
Any graduate /BE |
| Certification |
ITIL, CCNA, MSCE, MCSA, DBA certification (SQL or Oracle), MS-Exchange certified |
| Skills Requirement |
- Experience in CISCO ROUTER, SWITCHES - configuration, installation, administration, problem diagnosis & trouble shooting at first level
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Exposure to LAN / WAN topology and functionality, first level of administration, problem diagnosis & trouble shooting
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Experience in LAN/WAN/VLAN/VPN/IPSEC
- Experience in LAN / WAN connectivity (Leased Line / ISDN / VSAT) management and coordination with service providers, configuration, diagnosis and trouble shooting |
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| Code |
SS 05 |
| Position |
Shift Supervisor - Senior Member MSG |
| Region |
Bangalore |
| Experience |
5+ Years |
| Qualification |
Any graduate /BE |
| Certification |
Preferably MCSE |
| Skills Requirement |
- Responsible for driving the Infrastructure Administration deliverable and leading the SLA compliance and contract on time, on budget etc
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Managing Customer expectations from Technical Infrastructure/ Plan, schedule and conduct performance reviews with Customers and conduct Customer satisfaction surveys where applicable
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Monitor Project delivery quality, cost and track profitability of contract and assist in continuous improvements of delivery processes and quality
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Lead Service Operations division to ensure region needs are met, aligned to standards agreed at regional level
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Vender Management/ Excellent Knowledge in Technical domains Like-Windows, Active Directory, Exchange, Networking, Database, Middleware, Applications, etc
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Team Management/ Should have worked on large scale infrastructure sustenance projects as Technical resource
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| Code |
NE L1 06 |
| Position |
Network Engg L1 |
| Region |
Mumbai |
| Experience |
2-3 Years(Relevant experience in networking) |
| Qualification |
Any graduate /BE |
| Certification |
CCNA |
| Skills Requirement |
- Experience in WAN/LAN networking (should know the configuration of LL/ ISDN and VLAN)
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Good Knowledge on Installation of Networks devices and first level troubleshooting of the Router/Switch/Hub etc
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Knowledge of Network (VLAN, Router configuration)
- Good knowledge on routing protocols
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Good Communication
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Coordinating with Vendor if any issues related Network H/W
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| Code |
NE L2 07 |
| Position |
L2 Network Engg |
| Region |
Mumbai |
| Qualification |
Any graduate /BE |
| Experience |
5-7 Years(Relevant experience in networking) |
| Certification |
CCNA, CCNP |
| Skills Requirement |
- Routing Protocol (OSPF, EIGRP)
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ACCESS LIST (EXTENDED)
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ROUTE MAP (BASIC)
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HSRP 5)
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VLAN &STP
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QAS (BASIC)
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TRUNKS & ETHERCHANNELS
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NETWORK BASICS
- Security Skills:
Crypto Tunnels (VPN)/ NAT & PAT / Security Basics
- Worked On:
Cisco 38xx Series router/ Cisco catalyst 45xx, 65xx Series switches/ Cisco PIX 525, 535& ASA/ Cisco ACS Server
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| Code |
SA -08 |
| Position |
Server Administrator L1 |
| Region |
Mumbai / Chennai |
| Experience |
2-4 Years (Min 2 years on Servers) |
| Qualification |
Any graduate /BE |
| Certification |
MCP |
| Skills Requirement |
- Exchange server, Backup operations
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Should be good Hands on experience in WINTEL Server Expert level knowledge of Microsoft Active Directory architecture and all subcomponents including Directory Services, Securities, Sites/Subnets, DDNS, WINS, DHCP
- Own VM Ware Guest Wintel OS and Virtual Server related activities for Wintel |
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| Code |
CC -09 |
| Position |
Change Coordinator |
| Region |
Mumbai |
| Experience |
4-5 Years |
| Qualification |
Any graduate /BE |
| Certification |
ITIL |
| Skills Requirement |
- Preferably an ITIL V3 certified
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Should be an excellent communicator
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Administer the Change Management process as per ITIL standards and provide key support in normal BA activities wherever changes are required
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Ensure set deliverables are within customer's requirement. Manage and co-coordinate implementation of the Change
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Should take the overall responsibility of each & every change throughout its lifecycle
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Coordinate with global teams in case of emergency, major or medium changes
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Possess good knowledge on Incident, Problem & Release management and relate it with Changes. |
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| Code |
Network SME Mgr-010 |
| Position |
Network SME- Manager - End User Services (Role - Competency Manager) |
| Region |
Bangalore |
| Experience |
Minimum of 10-12 years of total experience with atleast 7-8 years in Cisco make with clear focus on practice development, always in touch with current and new technologies, support for legacy systems, be a technocrat |
| Qualification |
Any graduate /BE |
| Certification |
Cisco CCIE certification/ equivalent - mandatory |
| Skills Requirement |
- Expert in at least two of the following makes.
a. Cisco b. Nortel c. Juniper
- Hands-on delivery and design experience
- Minimum of 10-12 years of total experience with atleast 7-8 years in Cisco, Juniper or Nortel platform managing the following: Design, Implement and troubleshoot high end devices large LAN & WAN environments
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Design, implement and troubleshoot Enterprise network infrastructure
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Plan for Data center centric solutions, up gradations, migrations, security, disaster recovery, BCP etc
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Hands on experience in deploying NMS and automating other productivity tools/ Expertise in ITIL processes
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Project management exposure
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Solution based approach for managing critical infrastructure
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Knowledge on security and voice technologies
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Excellent communication skills as the role demands meeting customers to evaluate the IT infrastucture, plan and devise solutions, suggest new technologies / platforms, plan for growing the practice in Netsol thru trainings, providing tech support, building team etc...
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Gaurav Sharma
Sr. Consultant - GMC
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R.Shekar
GM, PrairieComm Technologies India Pvt. Ltd |
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