NOC Inside (Network Operations Center -Inside) is a packaged, automated, and end- to- end IT Infrastructure management service. NOC Inside provides the following services:

• Automation service for IT infrastructure monitoring (networks, systems, applications, middleware and databases), IP traffic analysis, IT helpdesk, and IT hardware and software Inventory
• Analysis service that offers ready- to- use reports and dashboards, instant alerts, and escalations
•  IT advisory service that offers  efficiency optimization through periodic and customized, improvements and recommendations for IT operations
•  Assurance service which ensures optimum IT operations delivered through onsite and remotely managed services

There are multiple benefits that can be garnered from NOC Inside including –

• Establishing a NOC Insiden less than 48 hours at your premises and servers. Doing this does not require network connectivity to IBM or Netsol data centers  
• Manage your entire IT infrastructure without the need for high cost, technical expertize, avoiding capital investments in tools, software and  technical resources.
• Achieve quicker rollout time  through rapid service deployment
• Gain access to best practices in operations and management

About IT Advisory Services

NOC-Inside also includes premium IT Advisory Service (optional) delivered to you by qualified IT consultants IT advisory service ensures continuous improvements of IT operations. This is achieved through a customized and consultative approach to address IT operational needs and issues, culminating in recommendations and action plans to optimize IT operations.

NOC Inside - Automation Capabilities

The automation in NOC Inside services include the following capabilities and features-

• Single Console view for end -to -end IT Infrastructure monitoring


• End to End, Integrated, IT Monitoring
  • Agent-less Monitoring for servers, networks, applications, middleware  and  databases
  • IT service management, synthetic transaction monitoring
  • Out of the box real time dashboards  and  historical reports and alerts, escalations
  • Ability to take automated actions on IT availability or performance issues
  • Automatic creation/routing of trouble tickets, topology, discovery and more

• Service Desk Management
  • Automates ITIL® based best practices for incident, problem, change and configuration management
  • Supports automation of issue tracking and resolution
  • Tracks and  manages incident SLA and problem OLA
  • Raises, tracks, approves and manages change requests
  • Includes built -in analytics and reporting
  • Supports Email & Web based Call Logging
  • Automated routing and notifications
  • Enables self service via built-in knowledge base
  • Provides enhanced collaboration between teams via bulletin board

• IT Asset Management
  • Manages and tracks IT and  non IT assets
  • Includes full featured ITIL® centric CMDB
  • Integrates with incident, problem and change management
  • Track and maintain contract and financial information
  • Auditing and tracking for software and hardware inventory
  • Utilization planning and software license compliance
  • Policy definition, monitoring and alerts

• IP Traffic Usage Analysis
  • Uses Cisco Netflow or Software Sniffer based data
  • Find top applications or hosts using WAN or LAN
  • Analysis by locations, departments, etc.
  • Automated alerts on policy violations