Network Operations Center - Inside (NOC Inside) is a packaged, automated, IT Infrastructure management service for managing IT infrastructure end to end.

Overview

• NOC Inside includes automation for IT Infrastructure Management that allows customers to establish a NOC in as less as 48 hours


• The automation tools are installed in customer’s premises and on their servers without any need for remote network connectivity to IBM data centers


• NOC-Inside is available on a flexible, pay-as-you-go, subscription basis which minimizes upfront capital expenditure and allows leverage of operational expenditure model


• NOC Inside allows customers to manage their entire IT infrastructure without the need for high cost technical experts


• NOC Inside provides automation for agentless IT infrastructure monitoring (networks, systems, applications, middleware and databases), IP traffic analysis, IT helpdesk and IT Asset Management (discovery, hardware & software Inventory)


• NOC Inside provides ready to use reports and dashboards, generates instant alerts, escalations and provides an integrated, portal based view of IT Operations in a single console


• NOC Inside also includes an optional IT advisory service that provides periodic, customized, improvements and recommendations to optimize efficiency of IT operations

Download Features and Benefits

Automation Capabilities

Automation allows for proactive monitoring and management of IT issues. It also helps streamline processes and enhances productivity in managing IT operations. The automation capabilities of NOC Inside are illustrated as below.

The automation included with NOC Inside provides the following capabilities for IT Infrastructure Management.

• Single Console view for end to end IT Infrastructure monitoring


• Comprehensive IT Monitoring
  
  
  • Availability and Performance Monitoring
  
  
  • Agentless monitoring of Servers, Networks, Applications, Middleware and Databases
  
  
  • IT Services and Business Impact Monitoring
  
  
  • Business Activity and Synthetic Transaction Monitoring
  
  
  • Out of the box Real time dashboards and Historical reports
  
  
  • Automated email/SMS alerts and escalations
  
  
  • Automated corrective or preventive actions on IT availability or performance issues
  
  
  • Automatic creation/routing of trouble tickets
  
  
  • Topology, Discovery and more
  Download IT Monitoring Fact Sheet


• Service Desk Management
  
  
  • Automates ITIL® based best practices for Incident, Problem, Change and Configuration Management
  
  
  • Supports automation of Issue Tracking and Resolution
  
  
  • Track and manage Incident SLA and Problem OLA
  
  
  • Raise, track, approve and manage Change Requests
  
  
  • Includes built in analytics and reporting
  
  
  • Supports Email and Web based Call Logging
  
  
  • Automated routing and notifications
  
  
  • Enables self service via built-in knowledge base
  
  
  • Provides enhanced collaboration between teams via bulletin board
  Download IT Service Desk Fact Sheet


• IT Asset Management
  
  
  • Manage and track IT and Non IT assets
  
  
  • Includes full featured ITIL® centric CMDB
  
  
  • Integrates with Incident, Problem and Change management
  
  
  • Track and maintain Contract and Financial information
  
  
  • Auditing and Tracking for Software and Hardware Inventory
  
  
  • Utilization Planning and Software License Compliance
  
  
  • Policy Definition, monitoring and alerts
  Download IT Asset Management Fact Sheet


• IP Traffic Usage Analysis
  
  
  • Uses Cisco Netflow or Software Sniffer based data
  
  
  • Find Top Applications or Hosts using WAN or LAN
  
  
  • Analysis by Locations, Departments, etc
  
  
  • Automated alerts on Policy Violations
  Download IP Traffic Analysis Fact Sheet

About IT Advisory Services

NOC-Inside also includes premium IT Advisory Service (Optional). This service is delivered by a qualified IT consultant. IT advisory service ensures continuous improvements for IT operations. It provides customized, consultative advice to address IT operational needs and issues. It provides recommendations and action plans to optimize IT operations.